Membership Terms

1. What’s Included

An active CosClub membership gives you access to:

• Member pricing — up to 40% off retail prices on all products we carry
• Free shipping on orders $55 or more (non-members qualify at $75+)
• Early access to new arrivals before they’re available to the public
• Catalogue input — the ability to vote on and suggest products you’d like us to stock

Member benefits apply only while your subscription is active and in good standing. Benefits are non-transferable and apply to your account only.

2. Billing & Payments

Your membership is billed on a monthly recurring basis at $6.99/month. Payment is processed via Stripe using the card on file at the time of sign-up.

You’re responsible for keeping your payment information up to date. If a payment fails, we’ll retry up to three times over five days. If payment cannot be collected, your membership will be paused until the balance is resolved.

3. Auto-Renewal

Your membership renews automatically each month until you cancel. You’ll receive a reminder email at least 3 days before each renewal charge. You can cancel at any time before your next billing date to avoid being charged for the following month.

By subscribing, you authorise CosClub to charge your payment method on a recurring monthly basis until cancellation.

4. Cancellation

You can cancel your membership at any time — no questions asked, no cancellation fees.

• Cancel anytime from your account, or by emailing support@cosclubusa.com
• Cancellation takes effect at the end of your current billing period
• You retain full member access and benefits until that date
• After cancellation, your account reverts to a free guest account — you can still shop at retail prices

We don’t offer prorated refunds for partial months, but you won’t be charged again after cancellation is confirmed.

5. Refunds

Membership fees are generally non-refundable. However, we’ll issue a full refund of your most recent charge if:

• You contact us within 48 hours of being charged and haven’t used any member benefits during that billing period
• A technical error on our end resulted in a duplicate or incorrect charge

Approved refunds are processed within 5–10 business days back to your original payment method. Refunds for product orders (not membership fees) are covered in our Shipping & Returns policy.

6. Price Changes

We reserve the right to change membership pricing at any time. If we raise the price of your subscription, we’ll notify you by email at least 30 days in advance of the new rate taking effect. You can cancel before the new pricing takes effect if you don’t wish to continue.

7. Pausing Your Membership

We don’t currently offer a formal pause feature. If you need a break, the best option is to cancel and re-subscribe when you’re ready — your account history and wishlist are saved.

8. Account & Access

Your membership is tied to the email address used at sign-up. You’re responsible for keeping your account credentials secure and for all activity that occurs under your account.

• Memberships are for individual use only and may not be shared
• One membership per person
• Member pricing cannot be combined with other promotions unless explicitly stated

9. Termination by CosClub

We reserve the right to suspend or terminate a membership if we determine, in our reasonable judgment, that an account has been used in violation of these terms — including reselling member-priced products, fraudulent activity, or abusing our refund policy. In such cases, we’ll notify you by email.

10. Changes to These Terms

We may update these Membership Terms from time to time. When we do, we’ll update the “Last updated” date at the top of this page and notify active members by email of any material changes. Continued use of your membership after changes take effect means you accept the updated terms.

11. Contact Us

Questions about your membership or these terms? We’re happy to help.

• Email: support@cosclubusa.com

We aim to respond to all membership inquiries within 1 business day.