Shipping & Returns
Everything you need to know about getting your order and making it right if something’s off.
Free Shipping
Members over $55 · Non-members over $75. Flat $8.95 below threshold.
2–5 Business Days
Shipped with USPS from San Jose, California.
30-Day Returns on Unopened Items
Sealed and unused, within 30 days of delivery.
Shipping
| Shipping Method | Estimated Delivery | Members | Non-Members |
|---|---|---|---|
| USPS Ground Advantage | 2–5 business days | Free over $55 · $8.95 under | Free over $75 · $8.95 under |
| USPS Priority Mail | 1–3 business days | $12.99 — optional upgrade, not covered by free shipping | |
We ship with USPS from San Jose, California. Ground Advantage is our standard service and the one the free-shipping thresholds apply to; Priority Mail is available at checkout as a paid upgrade on any order, including orders that qualify for free shipping. We don’t offer overnight or courier delivery.
Orders are processed within 1–2 business days before shipping, and you’ll receive a confirmation email with a tracking number once your order is on the way.
We currently ship within the United States only. International shipping is in progress — subscribe to our emails to be notified when it launches.
If we can’t ship on time
If we can’t dispatch your order within the timeframe above, we’ll email you before the delay, tell you the new expected date, and give you the choice of waiting or cancelling for a full refund. If we can’t reach you, or you’d rather not wait, we’ll cancel and refund you in full without you having to ask.
Returns
Because we sell cosmetics and skincare, anything that has been opened, used, or had its seal broken can’t be returned or resold for hygiene reasons. That applies to every brand we carry, and it’s the same standard as the brands themselves. Sale and discounted items are returnable on exactly the same terms as everything else.
How to start a return
- Email support@cosclubusa.com within 30 days of delivery with your order number and which items you’d like to return.
- We’ll reply with a return authorisation and the address to send to. Please don’t ship anything back before you have one — unauthorised returns can’t be tracked to your order.
- Return postage on a change-of-mind return is paid by you, and you’re welcome to use any carrier. We recommend one with tracking, as we can only refund items that reach us.
- Once your return arrives and we’ve checked the seals, we’ll refund the item price to your original payment method within 5–10 business days.
We don’t charge a restocking fee. Original shipping charges aren’t refunded on a change-of-mind return, and we don’t offer exchanges — return the item and place a new order.
If something arrives damaged, wrong, or missing
This one is on us, and it works differently from a change-of-mind return.
- You don’t pay anything, and in most cases you don’t need to send anything back.
- Email support@cosclubusa.com within 7 days of delivery with your order number and a photo of the problem.
- We’ll send a replacement or refund you in full — your choice. This applies whether the item is damaged, the wrong product, or missing from the box.
- If a return is needed, we cover the postage and send you a prepaid label.
Questions
Email support@cosclubusa.com and a real person will answer. If we’ve got something wrong, tell us — the policy above is what we promise, not the most we’re willing to do.
Cosmetic Club LLCTrading as CosClub
205 E Alma Ave San Jose CA 95112
hello@cosclubusa.com