Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our services.

Information you provide:

• Account information: Name, email address, and password when you create an account.
• Membership information: Billing details (processed securely via our payment provider), membership plan, and subscription status.
• Order information: Shipping address, order history, and payment method (we do not store full card numbers — these are handled by our payment processor).
• Communications: Messages you send us via our contact form or email, including support requests and product suggestions.

Information collected automatically:

• Device type, browser, and operating system
• Pages visited and time spent on our site
• Referring URLs and general location (country/region level)

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and membership
• Process and fulfil your orders
• Send transactional emails (order confirmations, shipping updates, receipts)
• Send marketing emails if you’ve opted in (you can unsubscribe at any time)
• Respond to your questions and support requests
• Understand how our site is used and improve our product catalogue
• Detect and prevent fraud or misuse of our membership

We use your data to run CosClub — not to build ad profiles or sell your attention to third parties.

3. Sharing Your Information

We do not sell your personal information. We share data only with:

• Payment processors (e.g. Stripe) to securely handle transactions
• Shipping carriers (e.g. USPS, UPS, FedEx) to deliver your orders
• Email service providers to send transactional and marketing emails on our behalf
• Analytics providers to understand site traffic and usage (in aggregate, non-identifying form)
• Law enforcement or legal authorities if required by law or to protect our rights

All third-party providers we work with are contractually required to protect your data and use it only for the services they provide to us.

4. Marketing Emails

If you create an account or make a purchase, we may send you emails about new products, member-only promotions, and updates to our catalogue. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email or by updating your preferences in your account settings.

We will always send you transactional emails (order confirmations, shipping updates) regardless of your marketing preferences, as these are necessary to fulfil your orders.

5. Cookies & Analytics

We use cookies and similar technologies to keep you logged in, remember your preferences (like items in your bag or wishlist), and understand how visitors use our site.

We use basic analytics tools to measure site traffic and performance. This data is collected in aggregate and is not tied to your personal identity. We do not use third-party advertising cookies or share your browsing data with advertisers.

You can disable cookies in your browser settings, though some features of our site may not function correctly without them.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services and comply with legal obligations (such as tax records). If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at hello@cosclubusa.com. We’ll respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Payment information is handled by PCI-compliant payment processors and is never stored on our servers in full.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at hello@cosclubusa.com.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. If we make material changes, we’ll notify you by email or by a notice on our site before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to the business responsible for this site:

Cosmetic Club LLCTrading as CosClub
205 E Alma Ave San Jose CA 95112

• Email: hello@cosclubusa.com
• Support: support@cosclubusa.com